This privacy policy sets out how T Insurance Agency Pte Ltd uses and protects any information that you give T Insurance Agency Pte Ltd when you use this website. 

we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our customers, applicants, and visitors to our website. By accessing our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. 

Our Privacy Principles:

• We never sell your information.

Information Collection:

• 1.1 Personal Information: We may collect personal information, such as your name, NRIC number, passport number, employment pass/FIN number, address, email address, phone number, nationality, date of birth, marital status, education background, employment information, medical and health records, and payment details when you apply for insurance, file a claim, or use our services.

• 1.2 Website Information: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, referring/exit pages, and operating system. We may also use cookies and similar tracking technologies to enhance your experience and collect information about your browsing activities.

Use of Information:

2.1 Service Delivery: We use your personal information to provide insurance products and services, process applications, administer policies, manage claims, communicate with you about your account or coverage and offer relevant products and services.

• 2.2 Marketing and Communication: With your consent, we may use your personal information to send you promotional materials, updates, and offers related to our insurance products or services. You can opt-out of receiving marketing communications at any time.

• 2.3 Legal and Business Purposes: We may use personal information to comply with applicable laws and regulations, enforce our policies, protect our rights and interests, conduct audits, and perform other legitimate business activities.

Information sharing:

• 3.1 Third-Party Service Providers: We may share personal information with third-party service providers who assist us in delivering our services, such as underwriting, claims processing, customer support, and IT infrastructure. These service providers are contractually obligated to maintain the confidentiality and security of your personal information.

• 3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity or successor as part of the transaction. We will notify you of any such transfer and provide you with choices regarding your personal information.

• 3.3 Legal Compliance: We may disclose personal information if required by law, court order, or government regulations, or if we believe in good faith that disclosure is necessary to protect our rights, safety, or property, or to investigate fraud or other illegal activities.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include physical, technical, and administrative safeguards. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

Your Choices and Rights

You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly. However, please note that even if you opt-out, we may still send you important transactional or administrative messages related to your account or policies.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our information practices or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

PDPA:

We value your privacy and strive to comply with the PDPA. If you have registered your phone number with the national Do Not Call (DNC) registry, we won't send you promotional and marketing messages through your phone unless you've given us permission to do so. If you have given us permission before, we may continue sending such messages unless you tell us to stop.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Personal Data Protection Officer:

Name: Tan Kok Fong

Personal Data Protection Officer

Email: DPO@tinsurance.sg

Phone: 8913 1901

We will respond to your inquiries and address any concerns to the best of our abilities.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

For more information about PDPA generally, please visit the Personal Data Protection Commission's website at http://www.pdpc.gov.sg

Effective Date: 17 Feb 2023